Terms of service

Last Updated: 18.02.2025

Welcome to Chimera Lab! By accessing our website and purchasing our products, you agree to these Terms of Service ("Terms"). These Terms govern your use of www.chimeralab.eu ("Chimera Lab," "we," "us," or "our") and our made-to-order products.

1. Acceptance of Terms

By using our website, you agree to these Terms. If you do not agree, please do not use our services.

2. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and handle your personal data.

3. Ordering & Payments

  • All prices are listed in EUR (€) and are subject to change.
  • Orders are processed via Shopify, and we accept major payment methods.
  • We reserve the right to cancel or refuse orders in cases of incorrect pricing, suspected fraud, or policy violations.

4. Shipping & Risk of Loss

  • Once an order is shipped, the risk of loss transfers to the customer.
  • Delivery times are estimates and may vary based on shipping carriers and external factors.
  • Customers are responsible for any import duties or taxes.

For details, see our Shipping Policy.

5. Returns & Refunds

Due to the made-to-order nature of our products, returns are generally not accepted. However, we may review return requests within 14 days of delivery, on a case-by-case basis.

For details, see our Refund Policy.

6. Intellectual Property

All designs, images, logos, and content on our website are the intellectual property of Chimera Lab and are protected by copyright laws. You may not:

  • Copy, reproduce, or modify any content without permission.
  • Use our designs for commercial purposes.

If you believe your work has been used without authorization, contact info@chimeralab.eu.

7. User Conduct

You may not use our website for:

  • Harassment, abuse, or impersonation of others.
  • Posting illegal, defamatory, or offensive content.
  • Spamming, hacking, or distributing malicious software.

We reserve the right to restrict access to users violating these terms.

8. Product Descriptions & Errors

We strive for accuracy, but:

  • Colors may appear differently on screens.
  • Measurements are approximate.
  • If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a refund.

9. Fraud Prevention & Chargebacks

  • If a chargeback is filed after a valid purchase, we reserve the right to contest fraudulent claims.
  • Customers filing false disputes may be restricted from future purchases.

10. Payments via Third-Party Services

If you use Klarna, PayPal, or similar services, your agreement is with them, not Chimera Lab. We are not responsible for financing terms, interest rates, or payment delays caused by third-party providers.

11. Limitation of Liability

To the fullest extent permitted by law, Chimera Lab is not liable for:

  • Indirect, incidental, or consequential damages.
  • Losses resulting from shipping delays or third-party services.

12. Dispute Resolution

  • Any disputes will be resolved under Danish law.
  • Customers agree to settle disputes through binding arbitration rather than court litigation.

13. Service & Price Modifications

We reserve the right to:

  • Modify or discontinue services without notice.
  • Adjust prices at any time.

14. Changes to These Terms

We may update these Terms at any time. The latest version will always be posted here. By continuing to use our site, you agree to any updates.

15. Contact Us

For any questions, contact info@chimeralab.eu.