Privacy policy

Privacy Policy for Chimera Lab

Effective Date: 18.02.2025

Welcome to Chimera Lab! We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your data. This Privacy Policy explains how information is handled through our website, hosted by Shopify.

Data Collection & Analytics

We collect certain personal data through Shopify's analytics to improve our website experience, including:

  • Browser, network, and device details
  • Pages visited before arriving at our site
  • Your IP address
  • Clicks, internal links, scrolling, searches, and timestamps

This data helps us understand visitor activity and improve usability. The information is shared with Shopify, our analytics provider.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to ensure smooth functionality. These include:

  • Essential Cookies – Necessary for secure browsing and site operation.
  • Analytics Cookies – Help us analyze traffic and engagement.
  • Marketing Cookies – Allow us to personalize ads and track their effectiveness.
  • Functional Cookies – Enable features like video embedding and social media sharing.

You can adjust your cookie preferences anytime via your browser settings or by clicking the Privacy & Cookie Policy tab on our website.

Visitor Data & Order Data

When you place an order, we collect personal information to process and fulfill your purchase. This may include:

  • Billing & shipping address
  • Order details (products, quantities, etc.)
  • Email address & phone number

This information is necessary for fulfilling your order and is securely shared with Shopify, our store hosting provider. Additionally, we use the Google Places API to autofill addresses during checkout for convenience.

Information Submission & Communication

If you contact us via webforms, we collect the provided details to assist with your inquiry. Shopify stores this data securely, and in some cases, it may be processed through third-party services like Zapier.

Emails & Notifications

If you abandon your cart, you may receive a reminder email within 24 hours (opt-out available).

We may send marketing emails, which you can unsubscribe from at any time.
Transactional emails (order confirmations, shipping updates) are essential and cannot be opted out of.

Shopify Hosting & Third-Party Services

Since our website runs on Shopify, some data collection is automatic. Shopify may use this data to:

  • Secure and optimize its platform
  • Improve performance and reliability
  • Analyze visitor trends (in de-personalized form)

Additionally, our site uses Google Fonts & Adobe Fonts, which may collect basic data such as:

  • Browser type
  • IP address
  • Page views

These services help ensure a consistent and visually optimized browsing experience.

International Orders, Customs & Data Protection

If you’re ordering from outside the EU, please note:

  • Import duties and taxes may apply (customer's responsibility).
  • Your shipping information will be processed securely but may be shared with logistics providers.

For EU customers, we comply with GDPR regulations, ensuring that your data is stored and handled responsibly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. Any significant updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, need assistance, or wish to request data deletion, contact us at: info@chimeralab.eu.

Thank you for choosing Chimera Lab!